wajan Casino & Sportsbook Data Care
This page describes what we collect when you use wajan and how we keep that data protected. From the moment you sign up for an account, verify your identity, deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, and start playing slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) or placing bets on Liga 1, Piala AFF, Champions League, or esports markets (Mobile Legends, Free Fire, PUBG Mobile), we gather information about you. We take your privacy seriously and follow strict rules about what we collect, how long we keep it, and who we share it with.
Our wajan privacy policy is transparent and user-focused. We collect your personal information only to operate our platform, verify your identity for legal compliance, process your deposits and withdrawals, and communicate with you about your account. We do not sell your data to third parties for marketing. We use industry-standard encryption and secure servers to protect your information. If you have questions about how we handle your data, or if you want to access, correct, or delete information about yourself, you can contact our support team and we will respond within five business days.
By opening a wajan account, you consent to the data practices described in this policy. If you do not agree with how we handle your information, please do not create an account.
What We Collect on wajan
When you open a wajan account, we ask for your full name, email address, phone number, date of birth, home address, and national identification number (from your KTP, passport, or driver's license). We use this information to verify your identity, comply with anti-money-laundering (AML) regulations, and process your account. We also collect your payment method details (bank account or e-wallet information) when you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
As you use wajan, we collect information about your activity: which slots you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), which sportsbook markets you bet on, your login times, your IP address, your device type, and your browser. We also log your deposits, withdrawals, and winnings so we can track your account history and settle bets correctly. If you contact our support team, we keep records of your messages and our responses so we can follow up on your issues.
How We Use Your Data
We use your personal information for several core purposes. First, we verify your identity and age before allowing you to open an account — this is a legal requirement in many jurisdictions. Second, we use your payment information to process deposits and withdrawals to and from wajan. Third, we monitor your account activity for fraud, money laundering, and violations of our terms. Fourth, we use your email and phone number to send you account notifications (login alerts, withdrawal confirmations, tournament results) and to respond to your support requests.
We may also use your data to improve wajan's service. For example, we analyze which slot games are most popular, which sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton) attract the most bets, and which payment methods (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) are fastest. This helps us optimize our product. We may segment our user base by region (Jakarta, Surabaya, Bandung, Medan, Semarang) to understand regional preferences and offer targeted tournaments during holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi).
Third-Party Processors and Data Sharing
Our wajan platform relies on third-party service providers who process your data on our behalf. These include payment processors (who handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transactions), identity-verification services (who confirm your ID documents), and hosting providers (whose servers may be located outside Indonesia). We require all third parties to agree to strict confidentiality and data-protection terms. Your data is shared only to the extent necessary to provide you with wajan's services.
We may also disclose your information if required by law, court order, or government request. In such cases, we will notify you unless doing so is prohibited by law. We do not sell your personal information to marketing companies, data brokers, or other third parties for their own purposes.
We at wajan hold your data in trust. Your privacy is not a commodity — it is a responsibility we take seriously every day.
Your Rights and Data Retention
You have rights over your personal information on wajan. You can access your data by logging into your account and reviewing your profile. You can request that we correct inaccurate information (e.g., if your address has changed). You can ask us to delete your account and associated data, subject to legal and regulatory requirements — for example, we may need to retain transaction records for five years for tax and anti-money-laundering compliance.
If you wish to exercise any of these rights, contact our support team in English during business hours (9 AM – 6 PM). We will respond within five business days. If you are not satisfied with our response, you may escalate your concern to local data-protection authorities in your jurisdiction.
Cookies and Tracking Technologies
Our wajan platform uses cookies and similar tracking technologies to improve your experience. Cookies help us remember your login preferences, track your session, and analyze site traffic. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period). You can disable cookies in your browser settings, but doing so may limit your ability to use wajan fully.
We also use analytics tools to understand how you interact with wajan — which pages you visit, how long you stay, which slots or sportsbook markets you explore. This helps us improve our platform and user experience. These analytics do not identify you personally; they are aggregated to show trends and patterns across all wajan users.
Data Retention and Security
We at wajan keep your personal information only as long as necessary. Typically, we retain account data for as long as your account is active. If you close your account, we delete most personal information within 30 days, except where legal obligations require us to retain records (e.g., transaction history for AML compliance or tax purposes, which we keep for five years).
Our servers use industry-standard encryption (TLS/SSL) to protect data in transit. Our databases are protected by firewalls, access controls, and regular security audits. We limit employee access to personal information to those who need it to perform their job. We do not guarantee perfect security — no system is non-specific info safe — but we commit to maintaining reasonable security practices to protect your data from unauthorized access, loss, or misuse.
Jurisdiction and International Data Transfer
Our wajan servers may be located in different countries outside Indonesia. When you provide information to us, you agree that we may transfer and store your data internationally, subject to this privacy policy's protections. We use standard contractual clauses and other mechanisms approved by data-protection authorities to ensure that your data receives adequate protection even when transferred across borders.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practice or legal requirements. If we make significant changes, we will notify you via email or in-app notification before the changes take effect. Your continued use of wajan after such notice means you accept the updated policy.
Contact Us About Your Data
If you have questions or concerns about how we handle your personal information on wajan, or if you want to exercise your rights (access, correction, deletion), please contact our support team. We are available in English during business hours. You can reach us through the help widget in your wajan account or by sending an email to our support address. We aim to respond within five business days.