wajan Casino & Sportsbook Terms
When you open an account on wajan, you enter into an agreement with us to follow our terms and conditions. These terms define how we operate our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). We set out our commitments to you, your responsibilities as a player, and how disputes are resolved.
Our terms cover account eligibility, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, bonus terms (if any), game rules and settlement, and our jurisdiction notice. We also explain how we handle your data, manage account suspension or closure, and what happens if you have a complaint. These terms apply to all players who join wajan, regardless of whether you are based in Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere.
By creating a wajan account, you acknowledge that you have read and accept these terms. If you do not agree with any provision, please do not proceed with account registration. Our terms may change over time, and we will notify you of material changes via email or in-app notification.
Account Eligibility and Responsibilities
On wajan, you must be of legal age in your jurisdiction to open an account. We do not verify age at sign-up, but you represent and warrant that you are legally eligible. If we discover that your account was created by someone underage, we will close the account and return any funds to your original payment method (minus any transaction fees).
Your wajan account is personal and non-transferable. You are responsible for keeping your login credentials (username and password) confidential. If you suspect unauthorized access to your account, notify us immediately via the help section in your account or email us. We will investigate and take steps to secure your account. We are not liable for unauthorized transactions if you have failed to keep your credentials confidential, unless the unauthorized access results from our negligence.
When you join wajan, you provide personal information (name, email, phone, address, ID number). We use this information to verify your identity, process withdrawals, comply with anti-money-laundering laws, and communicate with you about your account. You confirm that all information you provide is accurate and complete. If your details change (address, phone number), update them in your account settings so our records stay current.
Deposits, Withdrawals, and Your Balance
We accept deposits on wajan via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits process immediately or within minutes depending on your payment provider. Your deposited funds are added to your account balance and become available for use across all wajan products — slots, sportsbook, live dealer, and esports.
Withdrawals on wajan are processed to your registered payment method. Before your first withdrawal, you must complete account verification (upload ID and address proof). Verification typically takes 1–2 hours during business hours. Once verified, all future withdrawals bypass re-verification. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet) complete within subject to verification. Bank withdrawals (mobile banking, local payment, online payment, e-wallet) may take 1–3 business days depending on your bank's clearing schedule.
Your account balance reflects all deposits, wins, losses, and withdrawals. We do not charge withdrawal fees on wajan, but your payment provider may apply their own charges. We are not responsible for fees levied by third-party payment processors. If a withdrawal fails due to invalid bank details or an expired card, we will notify you and hold the funds in your account pending corrected instructions.
Slot Tournaments and Game Rules
Our wajan slot tournaments run on a daily and weekly schedule. When you enter a tournament (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), you agree to the specific tournament rules published before entry. These rules detail the entry fee (if any), tournament duration, scoring method (typically cumulative wins), and prize distribution. Prizes are allocated by final rank and credited to your account balance immediately upon tournament conclusion.
All slot games on wajan use certified random-number generators (RNG) tested and audited by independent laboratories. Each spin outcome is independent and unpredictable. We do not guarantee wins or control outcomes to favor any player. If you believe a game malfunction has occurred, report it via our support team immediately. We will review game logs and investigate. If a malfunction is confirmed, we will credit or reverse affected transactions fairly.
Sportsbook, Live Dealer, and Esports Betting
When you place a bet on wajan (sportsbook, live dealer, or esports), you agree to the market rules and odds displayed at the moment you confirm your bet. Your odds are locked upon confirmation; they do not change even if market conditions shift afterward. Bets settle based on official results published by the relevant league, organizer, or tournament body. If a match is postponed, cancelled, or forfeited, we apply settlement rules published upfront — typically voiding the bet or crediting it at a default outcome. We settle bets within minutes of official results being confirmed.
Live-dealer games on wajan stream from certified studios. Games follow standard rules (blackjack, roulette, baccarat, Dragon Tiger) as published on screen. All games are recorded. If you dispute a game outcome, we can review the video recording with you. We settle disputes based on what actually occurred in the recording.
Our wajan terms exist to protect both you and us — clear rules, fair settlement, and transparent dispute resolution.
Disputes, Complaints, and Jurisdiction
If you have a complaint about your wajan account, a game outcome, a withdrawal, or any other aspect of our service, contact our support team. We aim to respond within one business day. Our support team is available in English during business hours (9 AM – 6 PM). We will investigate your complaint and work toward a fair resolution. If we cannot resolve the matter to your satisfaction, we will explain our reasoning in writing.
Our wajan services are available only where local law permits. We comply with applicable laws in the jurisdictions where our services are accessible. However, we do not operate in every jurisdiction, and we make no representation that our services are lawful in all territories. Users are responsible for verifying that their access to and use of wajan comply with their own jurisdiction's regulations. If you access wajan from a territory where online gaming is prohibited, you do so at your own risk and in violation of these terms.
If a dispute arises between you and wajan that cannot be resolved informally, we may refer the matter to arbitration or litigation according to applicable law. We may also suspend or close your account if we believe you have violated these terms or engaged in unlawful conduct.
Bonuses and Promotional Terms (If Applicable)
From time to time, wajan may offer bonuses (e.g., deposit match offers, free spins, tournament entry credits). Any bonus is subject to specific terms published at the time of offer. These terms typically include wagering requirements (the amount you must bet before withdrawing bonus funds), game restrictions (certain games may not count toward wagering), and expiration dates. Bonuses may be forfeited if not used within the stated timeframe. We reserve the right to cancel a bonus if we detect abuse or suspicious patterns.
Data Protection and Privacy
We at wajan collect and store personal information (name, email, phone, address, ID number, payment details) to operate our service, verify your identity, process transactions, and comply with legal obligations. We use industry-standard encryption and security practices to protect your data. We do not sell your personal information to third parties. We may share information with payment processors, identity-verification providers, and legal authorities if required by law.
For full details on how we handle your data, please review our privacy policy. By using wajan, you consent to our data practices as described in our privacy policy.
Account Suspension and Closure
We at wajan reserve the right to suspend or close your account if you violate these terms, engage in fraudulent activity, breach anti-money-laundering requirements, or pose a risk to our platform. If we suspend your account, we will notify you of the reason and the expected duration if applicable. Upon account closure, your balance will be returned to your registered payment method within 5–10 business days, minus any transaction fees or amounts owed to us.
These terms were last updated and remain subject to change. We will communicate significant changes to you via email or in-app notification. Your continued use of wajan after such notice constitutes acceptance of the updated terms. If you have questions about any provision in these terms, contact our support team.